The Bank Act requires banks to inform customers in plain language that coercive tied selling is illegal. To comply with the law, Canadian Western Bank has created this information explaining:
- what coercive tied selling is,
- what coercive tied selling is not, and
- how to contact us if you have any questions, complaints or concerns.
How Can You Contact Us?
Canadian Western Bank encourages customers to raise questions or concerns with the Branch or Office where they do business as soon as they arise. Each Branch or Office is supported by a Vice President who has the decision-making authority to resolve most problems. Should the matter not be resolved to your satisfaction, you may wish to correspond with the Bank's Complaint Handling Officer:
Canadian Western Bank
2300 - 10303 Jasper Avenue
Edmonton, Alberta T5J 3X6
Telephone: (780) 423-8888
Fax: (780) 423-8897
Email: concerns@cwbank.com
If the suggestions outlined above have not resulted
in an acceptable solution to your concern, you may request
that the Bank's actions be reviewed by its internal
Ombudsman. His office may be contacted at 1-888- 423-8854.
In turn, a lack of resolution by his office may lead
to reference of the file to the Ombudsman for Banking
Services and Investments (OBSI).
As an alternative to the Ombudsman, you may also make
your concerns known to:
Financial Consumer Agency of Canada
427 Laurier Avenue W., 6th Floor
Ottawa, Ontario
K1R 1B9
Telephone: 1-866-461-3222
Fax: 1-866-814-2224
www.fcac-acfc.gc.ca