You may file a complaint with:
- your mutual fund sales representative,
- the branch compliance officer at your Canadian Western Bank ("CWB") branch, or
- CWF’s Compliance Department (Phone: 780-423-8888).
All complaints received are forwarded to CWF’s Compliance Department for review.
While you are welcome to verbalize your complaint to CWF, CWF encourages you to submit your complaint in writing or email where possible. If you have difficulty expressing your complaint in writing, please contact CWF’s Compliance Department (Phone: 780-423-8888) for assistance. For confidentiality reasons, CWF will only discuss your complaint with you or with a person who has your express written authorization to deal with us on your behalf. You may wish to consider issues of internet security when sending sensitive information by standard email.